Effective Date: 01/05/2025
At Z Night Care, we aim to provide high-quality sleep and wellness products. However, if you’re not fully satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
We accept returns under the following conditions:
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The item must be unused, unopened, and in original packaging
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The return request must be made within 14 days of delivery
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Only items purchased directly from https://znightcare.com/ are eligible
Unfortunately, due to the nature of our products (health and wellness), we do not accept returns of opened or used items for hygiene and safety reasons.
2. Non-Returnable Items
We do not accept returns on:
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Opened or used products
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Products purchased on sale or discount
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Gift cards
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Items returned after 14 days from delivery
3. How to Request a Return
To request a return:
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Email us at info@zopicloneonlineuk.store with your order number and reason for return.
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If eligible, we will provide you with the return shipping address.
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You will be responsible for return shipping costs unless the item was defective or sent in error.
We recommend using a trackable shipping service for your return.
4. Refunds
Once we receive and inspect your returned item:
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We will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged product).
5. Damaged or Incorrect Items
If you received a damaged or incorrect item:
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Contact us within 48 hours of delivery
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Provide clear photos of the issue
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We will send a replacement or issue a full refund at no extra cost
6. Exchanges
We only replace items if they are defective or damaged. To request an exchange, please contact us using the details below.
7. Contact Us
For any return or refund questions, please contact:
📞 Mobile: +44 7403 157956
📧 Email: info@zopicloneonlineuk.store
🌐 Contact Form: https://znightcare.com/contact-us/