Effective Date: 01/05/2025
Thank you for shopping with Z Night Care. We are committed to delivering your products in a safe and timely manner. This Shipping Policy outlines our delivery procedures, timelines, and related details.
1. Shipping Locations
We currently ship within the United Kingdom.
For international orders, please contact us directly before placing your order.
2. Processing Time
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All orders are processed within 1–2 business days (Monday to Friday).
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Orders placed on weekends or holidays will be processed the next business day.
3. Shipping Time & Delivery
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard UK Shipping | 3–5 business days | £4.99 |
| Express UK Shipping | 1–2 business days | £7.99 |
| Orders Over £100 | 3–5 business days | Free Shipping |
Note: Delivery times may vary due to postal delays or circumstances beyond our control.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information (if applicable). If you do not receive tracking details within 48 hours of shipping, please contact us.
5. Incorrect Address Disclaimer
Please ensure that your shipping address is correct at checkout.
Z Night Care is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
6. Lost or Damaged Packages
If your package is lost or arrives damaged:
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Report the issue within 48 hours of delivery
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Send an email to info@zopicloneonlineuk.store with your order number and clear photos (if damaged)
We will investigate the issue and offer a solution (reship or refund) based on the case.
7. Customs and Duties (for international orders)
For international customers (where applicable), additional taxes, duties, or customs fees may be charged by your local authority. These are the responsibility of the customer.
8. Contact Us
If you have any questions about shipping or need help with your order, reach out to us:
📞 Mobile: +44 7403 157956
📧 Email: info@zopicloneonlineuk.store
🌐 Contact Form: https://znightcare.com/contact-us/